Privacy policy.

Last updated 10th March 2022

GENERAL INFORMATION

Serenityandsage.com is owned and operated by Rebecca Louise Andrews as a sole trader.

Email Address: becky@serenityandsage.com

Postal Address: 39 Waverley Drive, Bangor, County Down BT20 5LD

I understand that your privacy is important and that you care about how your personal data is used and shared online, and in this policy I explain what personal data I collect from you and how I use it.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is deemed to occur upon your first use of this website.

I will never sell or rent your data to a third party.

WHAT THIS NOTICE COVERS

This Privacy Notice explains how I use your personal data - how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.

This Privacy Notice applies only to your use of this site, serenityandsage.com. This website may contain links to other websites - please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy notices of any such websites before providing any data to them.

WHAT IS PERSONAL DATA?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

WHAT DATA DO I COLLECT?

When you visit this website I may collect the following personal data:

  • Your IP address

  • Your browser location

  • Which pages you visit

  • How long you spend on the site

When you get in touch with me using a contact form on this website, or subscribe to my newsletter, I will collect the following personal data:

  • Name

  • Email address

When you demonstrate an interest in using my services or enter into a contract for services provided by me, I may request to collect some or all of the following personal data:

  • Name

  • Address

  • Business address

  • Email address

  • Telephone number

  • Business name

  • Payment information

  • Social media details

  • Website URL

  • Information about your preferences and interests

When you contact me through social media messaging apps, I will collect the following personal data:

  • Social media urls

WHY AND HOW I USE YOUR DATA

My use of your personal data will always have a lawful basis, either because it is necessary for the performance of a contract with you, because you have consented to my use of your personal data, or because it is in my legitimate interests.

I need your personal data for the following purposes:

  • Providing you with my products and services

  • Providing and managing your access to this website

  • Providing and managing your account

  • Replying to emails and messages from you

  • Supplying you with emails that you have opted into (you may unsubscribe at any time)

  • Market research

  • Analysing your use of this website to continually improve this site and your user experience

  • For marketing purposes (with your permission)

  • Responding and communicating with you on social media platforms or apps (when you have contacted me through them first).

WHERE I KEEP YOUR DATA

Depending on which of my services you use, I may use the following third-party service providers to process and store your data:

HOW LONG I KEEP YOUR PERSONAL DATA

Under UK law, I am required to keep your personal data for no longer than it is necessary for the purposes of which it is processed (as described above) and/or for as long as I have your permission to keep it. After this period, your personal data will be irreversibly destroyed. Any personal data held by me for marketing and service update notifications will be kept by me until such time that you notify me that you no longer wish to receive this information.

YOUR RIGHTS

  • You have the right to be informed about my collection and use of data.

  • You have the right to be forgotten (the right to ask me to delete any personal data I hold about you). Where you have provided consent for the processing of your data, you have the right to withdraw that consent at any time.

  • You have the right to rectification (if any personal data I hold about you is inaccurate or incomplete).

  • You have the right of access to the personal data I hold about you.

  • You have the right to complain if you are not happy about my use of your personal data.

ACCESSING YOUR DATA

You have the right to ask for a copy of any of your personal data held by me (where such data is held). Under the GDPR, no fee is payable and I will provide any and all information in response to your request free of charge. Please contact me, Rebecca Andrews at becky@serenityandsage.com with your request. (Please allow five working days for a response).

COMPLAINTS PROCEDURE

If you have any cause for complaint about my use or handling of your personal data, please contact me, Rebecca Andrews at becky@serenityandsage.com, or in writing at 39 Waverley Drive, Bangor BT20 5LD, and I will investigate your complaint and do my best to solve the problem for you.

If I am unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office (ICO).

CHANGES TO THIS PRIVACY POLICY

I may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on this site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of this site following the alterations. I recommend that you check this page regularly to keep up-to-date with any such changes.

This Privacy Policy was last updated 10th March 2022.